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Refund & Return Policy

Last updated: March 2025

At Bindu Soft, we are committed to delivering high-quality IT services and software solutions. We understand that circumstances can change, and we strive to handle all refund and cancellation requests in a fair and transparent manner. Please read this policy carefully before engaging our services.

1. General Policy

Due to the nature of digital services and custom software development, all sales are generally considered final once work has commenced. However, we evaluate refund requests on a case-by-case basis and aim to resolve disputes amicably.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

  • You cancel the project before any work has begun and no resources have been allocated.
  • We fail to deliver the agreed-upon service or product within the defined timeline without a valid reason.
  • The delivered work significantly deviates from the agreed project scope or requirements.
  • A duplicate payment was made by error.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Work has already been completed and delivered as per the agreed scope.
  • The project is cancelled after development has already commenced (partial work may be compensated).
  • Delays or issues caused by the client (e.g., delayed feedback, incomplete content, or change of requirements).
  • Dissatisfaction due to a change of mind after the agreed scope has been fulfilled.
  • Third-party tools, licenses, or subscriptions purchased on behalf of the client.
  • Domain registration, hosting, or any external service fees paid to third parties.

4. Partial Refunds

In cases where a project is cancelled mid-way, a partial refund may be issued based on the work completed at the time of cancellation. The refund amount will be calculated proportionally after deducting costs for work already delivered, resources allocated, and any third-party expenses incurred.

5. Cancellation Policy

To cancel a service or project, you must notify us in writing via email at bindusoftltd@gmail.com. Cancellation requests made verbally (by phone or in person) will not be accepted. The cancellation will be effective from the date we receive your written notice.

6. Refund Request Process

To submit a refund request, please follow these steps:

  • Send an email to bindusoftltd@gmail.com with the subject line: “Refund Request – [Your Project/Order Name]”.
  • Include your full name, contact information, project details, payment reference, and the reason for your refund request.
  • Our team will review your request and respond within 5–7 business days.
  • If approved, the refund will be processed within 10–14 business days via the original payment method.

7. Refund Timeline

Once a refund is approved, the timeline for receiving the refunded amount depends on your payment method:

  • Bank Transfer: 7–14 business days
  • Mobile Banking (bKash, Nagad, etc.): 3–5 business days
  • Credit/Debit Card: 5–10 business days (depending on your card issuer)
  • PayPal or International Transfer: 7–14 business days

8. Disputes

If you believe a refund was unfairly denied, you may escalate the issue by contacting our management team directly. We are committed to resolving all disputes professionally and transparently. We encourage clients to communicate openly so we can find a mutually acceptable resolution.

9. Changes to This Policy

Bindu Soft reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this page periodically to stay informed of any updates.

10. Contact Us

If you have any questions regarding our Refund & Return Policy, please do not hesitate to reach out to us: